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Work Experience

Project Manager/Administrative Assistant | July 20, 2024 – January 31, 2025

• Property management tasks
• Billings
• Customer service
• Home repairs management
• Appointment setting
• Admin tasks; Managing rentals

Executive Assistant  | September 12, 2023 – July 10, 2024

• Property management tasks
• Billings
• Customer service
• Home repairs management
• Appointment setting
• Admin tasks; Managing rentals

Repairs Manager | March 15, 2023 – August 15, 2023

• Property management tasks
• Appointment setting
• Home repairs management
• Customer service

Cold Caller | Appointment Setter | October 2021 – May 2022

• Home onboarding
• Utility setup
• Internet/cable setup
• Email management
• Appointment setting
• Customer Service; Resolving customer/client issues

Data Encoder | May 2021 – August 2021

• Data Encoding of Covid-19 Results; Data releasing of results

Virtual Assistant | February 2020 – March 2021

• Email management
• Appointment setting
• Customer service
• Resolving customer issues

Assistant Guidance Counselor | January 2019 – April 2019

• Administer testing to student and employee applicants
• Administer school surveys
• Counsel problem students
• Student profiling; Student academic and behavior follow-up

Assistant Guidance Counselor | September 2018 – December 2018

• Assist in administering student and employee applicants
• Administer school surveys
•  Student profiling
• Student academic and behavior follow-up

Human Resource Intern | January 2018 – March 2018

• Source potential applicants
• Update applicant pool
• Engage in paper-screening resumes and in interviewing applicants
• Conduct testing for applicants
• Update 201 files of employees

Guidance Office Intern | November 2017 – January 2018

• Update bulletin board
• Assist guidance counselor in conducting tests to students
• Conduct testing and check tests of students

Skills

• Convey messages in fluent English
• Write effectively in English
• Listen actively to people when communicating

INTERPERSONAL

• Interact with different people with different personalities well

Tools 

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• CRMLS
• Asana
• Notion
• Google Workspace
• Zillow

Education 

University of San Carlos | June 2014 – December 2019

Work Experience

Global Sales Executive Assistant | July 26, 2022-Aug 2024

Assisted our US Sales team by accomplishing tasks. Directly working with the CEO and CSO. They provided me with daily tasks such as gathering sales numbers, reports, MOM, collaborating with the recruitment team for open jobs, and checking the pool of candidates to be paired with our client. Other tasks include managing the calendar, calling service providers, making reimbursement requests, researching, booking flights and hotels, and performing other administrative tasks.

Sr. Global Billing and Collection Representative | August 2020-2022

My daily tasks consist of sending overdue emails, making outbound and inbound calls, and managing accounts (changing due dates, changing client information, changing or upgrading client services/products). I also created invoices and performed retention and sales.

Residential Property Liaison | October 2020-2022

Daily tasks consist of sending out overdue emails, outbound and inbound calls, account management, contacting different suppliers, Coordinating and scheduling repairs between tenants and providers, and assisting clients in filing rent assistance.

Sr. Operations Representative | October 2017-2019

Daily tasks consist of outbound calls for overdue accounts, customer service, and if we are available, I also did Sales.

Education

Bachelor of Science in Tourism Management | 2013-2017

Work Experience

Executive Assistant | 2020-2025

• Executive Assistant Tasks (Voicemail Checking and Appointment Setting )
• Email Management
• Skip tracing
• Lead generation and Formatting
• Mission Control
• Data / File Organization and migration
• Pay bills, Order and shop for CEO
• Finalized Disbursement Authorizations for Agent transactions
• Transaction Coordinator
• Knowledge in Dotloop, Smartercontact. Kartra, Mojo, Mission Control, Brokermint, Total Brokerage)
• Schedule organizational tasks via Monday and Notion
• Communication via Google Voice, whatsapp, Mission Control, and Slack.

Executive Assistant | July 2019 – 2021

• Training in Real Estate essentials for Investors.
• Proficient in handling objections for seller lead calls, determining between a warm or cold lead.
• Trained on Podio CRM
• Creating Buyer’s Lists
• Valuation of Comps with or without the MLS
• Skip Tracing
• Lead generation
• Social Media Marketing.
• Executive Assistant Tasks ( Voicemail Checking and Appointment Setting )
• Email Campaign ( Family Offices)
• Cold Calling

Virtual Assistant | January 2019 – July 2019

• Research and Documentation
• Skip Tracing
• Adverts
• Prepare Executive Summary

Home-based ESL Tutor | September 2018 – July 2019

• Passed Tesol Training
• Passed training and taught English For Kids Module.
• Conduct IELTS and TOEFL classes.
• Teach English Business Lessons to young Chinese professionals online.

Office-based ESL Tutor | September 2018 – July 2019

• Passed training and taught English For Kids Module.
• Conduct IELTS and TOEFL classes.
• Teach English Business Lessons to young Japanese professionals online.

Front of house Customer Service Consultant | March 2013 – July 2014

• Telstra Business Account sales and billing consultant
• Receiving Payments by phone
• Answering Inbound calls

Technical Support Specialist | June 2012 –March 2013

• US DSL provider Technical Specialist
• Troubleshoot home networking and internet products.
• Answering Inbound calls

Senior Customer Service Specialist | January 2010 –June 2011

• Risk Fraud Analyst for Citi Bank
• Back-office admin task
• Review and flagged suspicious or fraudulent Credit Card Activities and Flagged

Senior Customer Service Specialist | April 2008 –December 2010

• Risk Management Analyst for JP Morgan Chase Bank
• Answering Inbound calls from credit card customers reporting fraud on their account or flagged transactions. Flagged or clear credit card

Skills

• Real Estate principles
• REO Principles and Practices
• Proficient in Computer Software Systems
• Phone and Email Handling
• Capable of working under time pressure
• Able to read, write and verbally communicate in English
• Highly motivated and driven, with strong desire to excel
• Capable of Multitasking
• Appointment Setting
• Seller Lead Management
• Skip Tracing
• Property Management
• Social Media Management

Tools

Education

Bachelor of Science and Information Management

Work Experience

Executive Assistant | June 2023 – June 2024

• Done cold-calling (outbound/sales calls)
• Checked call log notifications, answering to inquiries and done follow-ups
• Prepared advance routing schedules
• Processed orders and services and billed clients
• Managed RealGreen CRM database, updated prices
• Managed and implemented social media campaigns (Meta Suite – Facebook, IG)
• Managed client’s email accounts and setup calendar meetings
• Researched on leads, events and potential clients including commercial accounts
• Classified transactions on QuickBooks
• Attended meetings and participated in online training

Head Career Consultant/Executive Assistant | August 2021 – June 2023

• Sourced, processed and interviewed candidates endorsed to clients
• Managed CRMs of several clients for projects by updating leads, notes transfers, creating listing alerts, skip-tracing, etc.
• Sourced candidates through various online platforms, Facebook, LinkedIn, Indeed, OnlineJobs,
• Collated pre-screening requirements of candidates for profiling
• Conducted interviews and asked specific role-oriented questions
• Endorsed the candidates for matching
• Communicated with the clients for approval of candidate’s qualifications based on the client’s needs and expectations
• An Executive Assistant in US real estate clients, business franchises and in local companies in the Philippines. Proficient in administrative tasks and CRM management. Handled various roles like hiring and recruiting, managing social media for content creation, listing manager on leasing, marketing specialist and costing officer for a business-to-business food packaging/manufacturing company.
• Used CareerPlug to track candidates on the pipeline
• Updated leads in going through the details of each project of the clients through various platforms like Sierra, CINC, etc.

Operations Manager | February 2020 – December 2020

• Listing and marketing of spaces for lease in social media platforms
• Prepared and drafted contracts for interested potential clients
• Develop and implement marketing strategies to attract and retain tenants
• Show properties to prospective tenants and handle leasing agreements
• Keep up-to-date with market trends and competitor properties to maintain competitive rental rates
• Provide regular updates and reports to property owners on property performance.
• Act as the main point of contact for property owners, addressing their concerns and inquiries
• Advise property owners on potential improvements and investments to enhance property value
• Negotiate contracts with vendors and service providers
• Ensure timely payment and satisfactory performance from all vendors
• Manage and resolve legal issues, including tenant disputes and lease violations.

Property Manager/Executive Assistant | Jan 2016 – Dec 2019

• Creation of eviction notices, move-in and move-out docs and other admin tasks
• Managed five people in handling client leads, CRM
• Done performance evaluations and implemented organizational plans and strategies.
• Maintain accurate and organized records of property operations, leases, and tenant communications.
• Ensure compliance with local, state, and federal regulations related to property management.
• Prepare and distribute notices, newsletters, and other communications to tenants.
• Keep detailed and well-organized records of property operations, leases, and tenant communications.
• Adhere to local, state, and federal regulations governing property management.
• Create and disseminate notices, newsletters, and other communications to tenants.

Marketing Specialist/Costing Officer | April 2014 – December 2015

• Created and executed marketing plans specifically for promotional activities
• Recruited and hired marketing and sales professionals to be included in the sales team
• Managed accounts by facilitating new clients and closing sales
• Evaluates sales performance and other metrics and achieve sales targets and quotas
• Trained salesforce and facilitated support programs for communication development and sales and marketing training. Managed the costing for price computation of products and services

Education 

Bachelor of Science in Business Administration (Major in Marketing) | 2009 – 2013

Work Experience

Executive Assistant | July 2024 – December 2024

• Calendar Management
• New Member Onboarding
• Community Management
• Manage Courses and Training
• Sales
• Marketing Support

Project Manager | Executive Assistant | June 2023 | April 2024

• Build Project Flow for Build
• Act as Point person for Queries and Updating Build
• Manage ASANA Board
• Invoicing
• Schedule Build
• Create Purchase Order

HR Associate | Mar 2022 – Feb 2024

• Onboarding New Clients
• Process Documents and Invoice for Onboarded Clients
• Recruitment
• Administrative ( COE, PAYSLIP, CHILD SUPPORT, TAXES)
• Updating Drives for each Client
• Support for Clients

Recruitment Team Leader | Jan 2022 – Feb 2024

• Process Job Request
• Posting Job Ads Manage Recruitment Team (5-10 People)
• Screen Candidates
• HR Interview
• Scheduling
• Onboarding
• Contracts and Requirements

Project Manager | July 2021 – June 2022

• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks
• Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
• Develop and maintain partnerships with third-party resources, including vendors and researchers
• Assign and monitor resources to ensure project efficiency and maximize deliverables
• Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to the project work plan

Executive Assistant | Dec 2019 – Jan 2023

• Task Basis Manage Airbnb Listings
• Personal Task (booking hotels, plane)
• Manage expenses
• Process reimbursements
• CRM automation and reports

Administrative Assistant II | Aug 2015 – Jan 2020

• HR Generalist
• End to end Recruitment process
• Payroll Processing / Benefits
• Contracts
• Update Employee List

Skills

Education

BSBA Management Accounting

BA Major in Philosophy

Work Experience

Executive Assistant | 2020-2024

• Calendar Management.
• Inbox/Email Management.
• Responsible for modifying and organizing 3.5 thousand
• files(Contracts,NDAs, etc.,).
• Administrative tasks.
• Project Management.
• Application learning (Luminance and Athennian).
• Organizing the company’s files.
• Uploading and naming convention.
• Invoice Processing .
• Onboarding new vendors to the company.

Customer Service Representative | 2021-2022

• Provided customer service support via phone Managed and organized files and documents for clients .
• Maintaining a positive, empathetic, and professional attitude toward customers at all times .
• Ensure customer satisfaction and provide professional customer support .
• Responsible for knowing our products inside and out to acknowledge and resolve customer inquiries and complaints.

Project Based Lead Verifier | 2021-2022

• Responsible for assessing and transferring Customers to the Sales Team.
• Maintaining a positive, empathetic, and professional attitude toward
• customers at all times .
• Administrative Tasks.
• Appointment Setting.
• Lead Generation.

Virtual Training Manager/ IT Admin | 2016 -2021

• Responsible for the training program of Online English Teachers Provides well.
• Documented reports for the team Monitoring and maintaining computer systems and networks.
• Acts as point of contact for the HaoClass Account.
• Initiating initial Interview for potential employees.

Tools

• Salesforce
• HubSpot
• Georgias
• SAP
• Shopify
• Monday.com
• Athennian,
• Luminance
• Google 365
• Microsoft Office
• Slack
• Skype
• Teams
• Discord
• Outlook
• Google Apps
• SharePoint

Skills

• ​​Project Management
• Public Relations
• Teamwork
• Time Management
• Leadership
• Effective Communication
• Critical Thinking

Education

Bachelors Degree in Information Technology Major In Service Management | 2014-2018